FAQ

A few simple answers

OceanViewCity FAQ

Which payment methods do you accept?
Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
What is your return policy?
Our return policy is based off the specific warranty/return policy for that specific brand/product. Please check the product's warranty policy in the description or contact us if you need clarification.
What is your cancellation policy?
You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at info@oceanviewcity.com if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.
What if my product is damaged?
If your item(s) do arrive damaged, please send photos to info@oceanviewcity.com and we will process an immediate replacement or compensation (usually within 5 business days).
How do I place an order?
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout. You will receive an immediate order confirmation and we will process your order immediately.
How do I know when my order will ship?
Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information. We will immediately process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
Can I change my order?
Yes, you can change your order at no cost by simply emailing us at info@oceanviewcity.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.
How long will it take for my order to ship?
Depending on the brand, orders may ship out the same business day or take up to 2 business days to ship. On rare occasions order shipments may take longer due to unforeseen delays. You can get immediate assistance regarding the status of your order by emailing info@oceanviewcity.com or calling (844) 289-8439 We GUARANTEE the fastest processing and shipping times in the industry, along the most responsive customer service, period

Check Out What Our Customers Have To Say...

With amazing customer service and unmatched deals, I have purchased from OceanViewCity multiple times and I absolutely love this company!

Sasha Pomroy

Most affordable products I found on the market so far. The steam shower I purchased definitely makes staying home way more enjoyable especially through this pandemic. I love it!

Flora

Thanks to you guys we finally purchased an outdoor sauna for our home and we honestly can't thank you enough for working with us when we had a tight budget.

Wallace Family

OceanViewCity is definitely apart of the 1% of family owned retailers that actually care about your needs and have a huge variety of products with some of the most greatest deals!

Mack Fisher

I leave satisfied and happy each time I purchase from this store

Ruth Hitchcock

5/5 stars. Definitely recommended

Arthur Cleaver

I love the free shipping and no tax included. Way better then big box stores!

Von Rogers

Man keep up the good work guys! Answered all my questions and purchased my very own whirlpool tub. Awesome!

Ollie

The Sanctuary 3 sauna I ordered is perfect!!

Clarence Crockett

Great prices and customer service

Clark

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