(844) 289-VIEW FAQ
A few simple answers
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What is the best temperature for a sauna?
The appropriate temperature for a sauna depends on your preference! Most people to enjoy their sauna temperatures between 150-170 degrees Fahrenheit for traditional saunas and 120-130 degrees Fahrenheit for infrared saunas.
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How long should I stay inside a sauna?
While this too varies between individuals - one can usually stay in the sauna until they begin to feel uncomfortable. Typically, remain in the sauna for about 10-15 minutes and then take a break to cool off for several minutes. Then you can feel free to return to the sauna for another "inning." Our saunas can truly provide you with a much relaxing and rewarding experience, but don't stay in the sauna for extended periods of time. Set the temperature and humidity level (if you are using a traditional sauna) to your ideal level. If you begin to feel dizzy or uncomfortable, simply leave the sauna and cool off.
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What should I do after sauna heat bathing?
After your sauna session, cleanse your skin via shower or bath to remove any and all residues or salts left behind. A quick rinse will close your pores once again and is the perfect way to end your sauna experience. It is recommended that you moisturize your skin with a high quality moisturizing lotion. It's also ideal to shampoo your hair afterwards. Don't forget to drink an adequate amount of water, mineral water, fruit or vegetable juice to replace fluids that were lost during your heat bathing.
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Is it okay to pour water on the rocks of the traditional heaters?
Pouring water on the rocks of traditional sauna heaters is perfectly fine and is an essential aspect of the overall experience! For Infrared saunas, however, the humidity will be ambient.
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Are there any health problems that I should be concerned about?
Be sure to consult your personal physician if you have any history of heart problems, high blood pressure or any other health problems before enjoying any kind of sauna.
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What are some of the most notable benefits of using a sauna?
Relaxation is by far the most cited benefit from regular sauna bathers, followed closely by the the positive effects seen from detoxification.
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How long on average does it take for a sauna to fully heat up?
A traditional sauna generally takes between 30-45 minutes to fully heat up. During this time, the rocks will be heated to the perfect temperature for soft heat and soft steam. An infrared sauna is not as much about the heat/room temperature, as it is of the penetration or the absorption of the infrared energy. You can technically start using the infrared sauna immediately, but if you prefer to have the room itself preheated it can be warmer in as little as 10 minutes; plan on 30 - 45 minutes to reach the upper temperature range in an IR sauna.
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Does my sauna need to have a drain installed?
No, not necessarily. That said, it may be more convenient for cleaning purposes - especially with our traditional saunas.
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What kind of floor is best for a sauna?
For traditional sauna, the best kind of floor for a sauna is cement, tile or anything that doesn't absorb water. For infrared saunas, wood or tile is perfect. Carpet, however, should never be used - as it absorbs sweat and odors.
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What type of circuit breaker should be used for my sauna?
Standard breakers should be used. They should be sized for the heater in to correspond with the National Electric Code. Standard Infrared saunas, however, can be easily plugged into normal household 120 volt outlets (15 and 20 amp)
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Which payment methods do you accept?
Credit/Debit Cards (American Express, MasterCard, Visa, and Discover), PayPal and Financing Services
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What is your return policy?
We offer a 30 Day Money Back Guarantee On All Items. Check out our "Refund Policy" for more details.
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What is your cancellation policy?
You can cancel any order for a 100% refund before it has shipped out. Please notify us immediately at info@oceanviewcity.com if you would like to cancel your order. Once the order has shipped, it is subject to our 30-Day Return Policy.
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What if my product is damaged?
If your item(s) do arrive damaged, please send photos to info@oceanviewcity.com and we will process an immediate replacement or compensation (usually within 5 business days).
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How do I place an order?
To place an order online, simply click “Add To Cart” on your preferred product and proceed to checkout via “Secure Checkout”. Enter your shipping and billing information and complete checkout. You will receive an immediate order confirmation and we will process your order immediately.
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How do I know when my order will ship?
Once you place your order, you will receive a confirmation email confirmation credit card authorization and shipping/billing information. We will immediately process your order and you will receive an email confirming your order has shipped once it leaves the warehouse. If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
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Will you send an order confirmation via e-mail?
An order confirmation message will be sent to the e-mail address you provide us for each order you submit. We recommend that you print and save the e-mail confirmation for your records. Please be sure to enter your e-mail address correctly to ensure that you receive your order confirmation.
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Can I change my order?
Yes, you can change your order at no cost by simply emailing us at info@oceanviewcity.com and requesting the change. Any price difference will be credited to your card or we will send you a custom invoice to pay the difference. Orders can only be changed before shipping.
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How long will it take for my order to ship?
Orders ship out depending on the brand, but you can contact us and we can let you know directly how long an order can take. On rare occasions order shipments may take longer due to unforeseen delays.
